What we collect from visitors to this website
Plausible Analytics tracks aggregate page views. We see: which page was viewed, which referrer (if any) sent the visitor, what country the visitor was in (region-level, not city-level), what device class they used (desktop, tablet, mobile). We do not see their name, their email, their IP address (Plausible discards it), or any individual session of activity tied to a unique person.
We do not use Google Analytics. We do not use Facebook Pixel. We do not run any other tracker. We do not set first-party cookies for marketing purposes. We do not set any cookies you'd need to consent to under the GDPR cookie-consent regime, which is why this site does not show a cookie banner.
What we collect from contact form submissions
When you submit the contact form on /contact, we collect: the name you provide, the email address you provide, the company name you provide (if any), and the message you write. The submission is delivered as an email to hello@handvantage.com and may be stored as a lead in our CRM.
We use this information to reply to you and to follow up on the conversation we have. We do not add it to a marketing list. We do not sell it. We do not share it with third parties for advertising purposes. If you want us to delete your information, write to hello@handvantage.com and we will do so within five business days.
What we collect from customers using Vantage Workspace
Vantage Workspace runs in your environment, on infrastructure you control. We do not have access to the audit log, the user activity, the file contents, or the prompt content of your deployment. The data plane stays in your environment; the control plane stays in your environment.
The platform does send a small amount of license-validation telemetry to Handvantage — your deployment ID, your license expiry date, and your platform version. That telemetry is sent over HTTPS, encrypted, and used only for license management. We do not collect usage metrics, error reports, or any operational telemetry from customer deployments unless the customer explicitly opts in to share them with us for support purposes.
For customers operating in air-gapped environments, even the license-validation telemetry is offline (signed license file, periodic out-of-band revocation check). These customers send us no telemetry at all.
Where data is stored
The website is hosted on Netlify. Plausible Analytics is hosted in Germany (EU). The contact form's submissions are emailed to a Google Workspace mailbox in the United States and may be copied to a CRM in the United States. We store no other personal information.
Your rights under GDPR / PIPEDA / Privacy Act (Canada)
You have the right to: access the personal information we hold about you, correct it if it's wrong, delete it if you want, port it to another provider, restrict our processing of it, and object to our processing. To exercise any of these rights, write to hello@handvantage.com.
We will respond within five business days for routine requests and within thirty days for requests requiring substantial work (e.g. a full data export).
Contact
Questions or concerns about this policy: hello@handvantage.com. We respond within a business day.